>

Staying Safely at Himtrek: COVID-19 Guidelines

The Himtrek may look a little different to the last time you stayed with us, but we hope it will feel the same. Our team will continue to be the people delivering the same attention to detail and personalized service that you are used to here at The Himtrek. We want to reassure you that we are putting measures in place to keep you and our teams safe so that you can confidently enjoy a stay with us.

We have made a few operational changes to make you aware of:

  • To start off we will be offering a slightly different menu in the evening, this will have classic dishes from our normal dining menu alongside more relaxed choices.
  • If you wish to dine at the hotel you must make a reservation, no additional guests will be permitted. We will not be able to serve to non-residents.
  • We will offer flexible rates with amendment policies up to 48hrs before arrival on any new bookings from August 2020 onwards.
  • We will automatically charge your card on the day of arrival for accommodation and additional reserved products to reduce interaction at check-in.
  • We will request you call us before your arrival. We will provide keys, that have been sanitized.
  • We will ask all guests to complete a simple ‘Health Check’ attached to our registration form and confirm the details of their booking.
  • We continue to sanitize and use disinfectant products throughout the hotel that are proven to be effective against COVID-19.
  • All bedroom linen continues to be laundered offsite with a leading commercial provider.
  • We will reduce the number of soft furnishings in bedrooms where possible.
  • We will implement a regular focused clean across all the high touch point areas in the public areas and guest bedrooms.
  • Our Front of House, Housekeeping & Kitchen Team will wear appropriate Masks and Face Shields to protect both our guests and them whilst working on duty as advised by our health and safety advisor.
  • We will reduce the use of printed material and menu housing throughout the hotel.We will provide all Menus online if required
  • We will not enter or service your bedroom once you have arrived unless you wish. If you are comfortable and would like your towels or linen refreshed, you can request this with reception.
  • We will use social distancing signage to assist.
  • All team members will receive additional training on keeping you and themselves safe. This will be reflected in how they interact with you during your stay.
  • All procedures and policies will be constantly reviewed and updated where necessary in line with government guidelines. We will try an evolve into the “normal” service as soon as we safely can.
  • All team members will receive additional training on keeping you and themselves safe. This will be reflected in how they interact with you during your stay.
  • We will provide hand sanitizer stations in the public areas of the hotel.
  • Hotel bookings can be transferred up to 48hrs prior to arrival with no charge. If you need to amend your booking within 48hrs of arrival due to COVID-19, we can transfer your booking to another suitable date or provide gift vouchers, however rates may differ between dates. Please ensure you are in good health with no temperature before starting your journey.